Privacy policy

Privacy Policy

This Privacy Policy explains how ZAVILE collects, uses, and shares information when you visit our website, place an order, contact us, or otherwise interact with our online store.

Information We Collect

Depending on how you interact with our store, we may collect information that you provide directly to us or information collected automatically through the website.

Information may include:

  • Name
  • Billing and shipping address
  • Email address
  • Telephone number
  • Order and transaction information
  • Payment-related information processed through our payment providers
  • Customer service communications
  • Device, browser, and website usage information
  • IP address and similar technical information

How We Use Your Information

We may use personal information to:

  • Process and fulfill orders
  • Arrange shipping and delivery
  • Process payments, returns, and refunds
  • Provide order updates and customer support
  • Respond to questions and requests
  • Maintain and improve our website and services
  • Help protect our store and customers from fraud or misuse
  • Comply with applicable legal and regulatory obligations
  • Send marketing communications where permitted and where you have chosen to receive them

Order and Payment Information

When you place an order, certain information is required to process the transaction and deliver your purchase.

Payment information may be collected and processed by third-party payment providers used by our store. ZAVILE does not necessarily receive or store complete payment card details.

How We Share Information

We may share information with service providers when reasonably necessary to operate our store and provide services to you.

These service providers may include:

  • E-commerce platform providers
  • Payment processors
  • Shipping and fulfillment providers
  • Customer support providers
  • Analytics and website technology providers
  • Marketing and advertising providers, where applicable

We may also disclose information when required by law, to protect our legal rights, or to investigate suspected fraud or misuse.

We do not sell personal information in the ordinary sense of exchanging customer information directly for money.

Shopify

Our online store is hosted using Shopify, which provides the e-commerce platform that allows us to operate our website and process customer orders.

Shopify may process certain personal information in connection with providing its services to our store. Shopify's own privacy practices are governed by its applicable privacy notices and terms.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand how visitors use the website, improve performance, and support advertising or analytics where applicable.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect how some parts of the website function.

Marketing Communications

If you choose to receive marketing emails or other promotional communications from us, we may use your contact information for that purpose.

You may unsubscribe from marketing emails by using the unsubscribe link included in those communications where available.

Transactional messages relating to orders, payments, shipping, returns, security, or customer support may still be sent when necessary.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and meet applicable legal or accounting obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no online system, website, or electronic transmission can be guaranteed to be completely secure.

Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have certain rights relating to your personal information.

These rights may include the ability to request:

  • Access to certain personal information we hold about you
  • Correction of inaccurate personal information
  • Deletion of certain personal information
  • Information about how your personal information is used or shared
  • Withdrawal from certain marketing communications

Some rights may be subject to legal exceptions or verification requirements. To make a privacy-related request, contact us using the information below.

Children's Privacy

ZAVILE sells products intended for children and families, but our website and online purchasing services are intended for adults.

We do not knowingly seek to collect personal information directly from children through the purchase process.

If you believe a child has provided personal information to us in a way that should not have occurred, please contact us so we can review the matter.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of websites that we do not control.

We encourage you to review the privacy policies of third-party websites before providing personal information to them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable requirements.

The current version will be published on this page when changes are made.

Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us: