Refund policy

Refund & Returns Policy

We want you to feel confident when shopping with ZAVILE. If something is not right with your order, this policy explains your return and refund options clearly and simply.

Our Return Window

You have 30 days from the date of delivery to request a return. If more than 30 days have passed since delivery, we are unable to accept the return.

To be eligible for a return, items must meet the following conditions:

  • Unused, unworn, and unwashed
  • In their original condition, with no damage, odors, or signs of use
  • In the original packaging with all tags and labels attached, where applicable

Non-Returnable Items

The following items are not eligible for return or refund:

  • Final sale items clearly marked as final sale at the time of purchase
  • Gift cards
  • Personalized or custom-made items
  • Items that have been used, worn, or washed
  • Items damaged after delivery
  • Items returned without required original packaging or tags

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Return Scenarios

Change of Mind

If you change your mind or need a different size or style, you may request a return within the 30-day return window. For change-of-mind returns, the customer is responsible for return shipping costs. The item must meet all return eligibility requirements listed above.

Defective or Damaged Items

If your item arrives defective or damaged, please contact us within 30 days of delivery and provide your order number, a description of the issue, and clear photos when possible.

If the issue is confirmed, ZAVILE will cover the applicable return shipping cost and will offer a replacement or refund, depending on the circumstances and product availability.

Wrong Item Received

If you receive the wrong item, size, color, or product, please contact us as soon as possible. ZAVILE will cover the applicable return shipping cost and will arrange a replacement or refund.

Orders Not Received

If your order has not arrived, tracking has stopped updating, or tracking shows delivery but you cannot locate the package, please contact us at support@zavile.com.

We will review the available tracking information and work with you to determine the appropriate resolution.

Restocking Fees

We do not charge restocking fees.

How to Initiate a Return

  1. Contact us at support@zavile.com or call +1 (432) 755-2881 within 30 days of delivery.
  2. Provide your order information, including your order number, the item or items you wish to return, and the reason for the return.
  3. If your item is damaged, defective, or incorrect, please provide clear photos when possible.
  4. Wait for return instructions before sending the item back. If applicable, we will provide a prepaid return shipping label.
  5. Ship the item back according to the return instructions provided by our support team.

Please do not send items back without first contacting us and receiving return instructions.

Refunds

Once we receive and inspect your returned item, we will notify you of the refund status.

If approved, the refund will be issued to the original payment method within 5–10 business days after we receive and inspect the returned item.

Your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.

Unless otherwise required by applicable law or stated by us in connection with your return, original shipping charges may not be refundable.

Exchanges

If you would like to exchange an eligible item for a different size, color, or style, please let us know when contacting us about your return.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund instead.

Contact Us

If you have questions about a return or refund, please contact us: