Shipping policy

Shipping Policy

We aim to make shipping information clear and easy to understand. Please review the details below for order processing, delivery estimates, shipping charges, tracking, and customer support.

Shipping Destinations

ZAVILE currently ships orders within the United States.

Availability and delivery options may vary by destination and product. Any available shipping option for your order will be shown during checkout before payment is completed.

Order Processing Time

Orders are typically processed within 2–3 business days before shipment.

Processing time refers to the period between placing your order and the order being prepared and handed to the shipping carrier. It does not include carrier transit time.

Business days do not include weekends or U.S. public holidays.

Estimated Delivery Time

Delivery time consists of both order processing time and carrier transit time.

The estimated delivery timeframe available for your order will be shown at checkout where applicable. Delivery estimates may vary depending on destination, product availability, carrier operations, weather, holidays, or other circumstances outside our reasonable control.

Delivery dates are estimates unless specifically stated otherwise. We do not guarantee an exact delivery date.

Shipping Costs

Shipping charges, if applicable, are displayed clearly during checkout before you complete your purchase.

The shipping amount shown at checkout is the amount applicable to the order based on the products in your cart, destination, and available shipping method.

We do not add undisclosed shipping or handling charges after an order has been placed.

Shipping Carriers

Orders may be delivered using one or more third-party shipping carriers depending on the destination, product, and fulfillment route.

The carrier used for a specific order may vary. Where available, carrier and tracking information will be provided after shipment.

Order Tracking

Tracking information is provided for shipped orders when available. Once your order has shipped, tracking details will be sent using the contact information provided with your order.

Please allow some time for the carrier's tracking system to update after you receive your tracking number.

Shipping Address Accuracy

Please review your shipping address carefully before completing your order. Customers are responsible for providing a complete and accurate delivery address.

If you notice an error after placing your order, contact us as soon as possible. We will try to assist before shipment, but changes cannot be guaranteed once an order has entered processing or has been handed to the carrier.

Delayed Shipments

If your shipment is taking longer than expected, please review the tracking information provided with your order.

Carrier delays may occasionally occur because of weather, high shipping volume, transportation disruptions, holidays, or other circumstances outside our control.

If tracking has not updated for an extended period or you need assistance, please contact our customer support team.

Orders Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please first check the delivery area, household members, neighbors where appropriate, and any delivery notice provided by the carrier.

If you still cannot locate the package, contact us and we will review the available tracking information and help determine the appropriate next step.

Damaged or Incorrect Orders

If an item arrives damaged, defective, or incorrect, please contact us promptly with your order number and details of the issue. Photos may be requested to help us review the problem.

Eligible damaged, defective, or incorrect orders are handled in accordance with our Refund & Returns Policy.

Changes to This Shipping Policy

We may update this Shipping Policy when our shipping services, fulfillment arrangements, or business practices change.

Any updated policy will apply from the date it is published on this website.

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